Product Support Policy Overview

Product Support Policy Overview

We do our best to provide continuous security updates for our smartwatches, including models such as KE3.

Security updates usually include the latest security patches, security vulnerability fixes, and other security improvements. Generally, we will maintain security updates for at least 2 years after the first shipment of the device model.

We will regularly publish and update the following list of discontinued (EOL) products to help you check whether your smartwatch can receive security updates. We also provide detailed software support information for certain products on the product software support information page.

Report a vulnerability

You can report vulnerabilities through the EIGIIS Security Center, Hackerone Vulnerability Platform, and wa email. The specific reporting method is as follows

Email: service@eigiis.com

After receiving the vulnerability you reported, we will send you vulnerability response information within 72 hours based on the platform where you reported the vulnerability, as follows:

IXIT Form Instructions

The following vulnerability disclosure policy and security update support cycle need to meet the following points:

Release project: 4532-T5270, version: 00000101, date: 2024-05-15,

Update content:

Based on 4532-T5270 V100 version fixed defects:

[Public bug] When a call comes in during the sports mode "123Go", the call interface will be displayed for one second and then disappear

[Public bug] The App business card does not correspond to the bracelet icon

[Public bug] The power-on logo has a shadow, and the power-off logo has no shadow

[Public bug] Enter the first three digits of the password, wait for the screen to turn off, press the power button to light up the screen, enter the last digit of the password to unlock and enter
Release project: 4532-T5270, version: 00000102, date: 2 024-09-25,
Update content:

Re-import the latest screen driver
UI:3793-2;

III. Release project: 4532-T5270, version: 00000103, date: 2024-09-29, purpose:

Update content:

When the Do Not Disturb mode is turned off, the phone will mute the incoming call synchronously with the watch (fix the problem that when the watch is in Do Not Disturb mode, there is no ringtone when the phone calls (Do Not Disturb mode is turned on), and the watch has a ringtone when the Do Not Disturb mode is turned off)

IXIT EN (Vulnerability Disclosure Mechanism Management)

Vulnerability Disclosure Mechanism Management is mainly divided into the following three points:

Vulnerability disclosure will be placed in the APP
My/Settings/Version Update/Show Red Dot/Confirm Update

In the APP, I/Settings/Version Update/Show Red Dot/Confirm Update