FAQ

All the orders on EIGIIS.com are World-Wide Free shipping.

Most smart watches from EIGIIS supports Android system 4.4 version or above ;iOS system 8.0 version or above.

The smart watch can synchronize the message notifications received on the phone, and by tapping into the received message notification pop-up you can see the full content of the message.

Yes, we will assist you to install the template if needed

Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue.

5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.

Most of EIGIIS smart watch supports Android system 4.4 version or above; iOS system 8.0 version or above.

A, Scan QR Code on the gift box
B, Scan QR Code on Watch, Watch Setting - APP QR CODE
C, Search APP on Apple Store or Google Play Store

1. Download App
A, Scan QR Code on the gift box
B, Scan QR Code on Watch, Watch Setting - APP QR CODE
C, Search APP on Apple Store or Google Play Store
2. Enable the Bluetooth on phone
3. Open App - Add Device - Choose the correct watch mode - Pair it
4. Allow all the permission
5. Go to Watch - Setting - Enable "Phone: ON"
6. Go to Bluetooth list on your phone - Find out Audio Bluetooth "K22_XXXX" - Connect it

1, Open the app and find watch face(Da Fit)/dial library(FitCouldPro)
2, Upload your photo in the app
3, Adjust the size and suitable position of the photo
4, Click Save

"1, Please make sure the watch and phone Bluetooth are correctly connected
2, Please enable the weather function in the APP
3, Open the phone settings, find the weather function and set its location permission to ""Always"""

"1.Remove the device on App
2.Forget all the Bluetooth connections on your phone(only for iPhone)
3.Uninstall the App on your phone
4.Go to Watch - Setting - Click ""Reset""
5.Reinstall the App on your phone
6.Add the deviceon App ""Da Fit""
7.Allow all the permission
8.Go to Watch - Setting - Enable ""Phone: ON""
9.Go to Bluetooth list on your phone - Find out ""K22_XXXX"" - Connect it"

1, Open the "Settings" on the watch
2, Find "Display"
3, Find "Menu style"
4, Choose the style you like

1, Make sure your watch is properly connected to your phone
2, Open APP - "Alarm"
3, Set the alarm time

Most models have computer functions (KE1/KE2/K22/K55, etc...)

"A1: Fill in accurate personal information on APP ""FitCloudPro"", such as gender, age, height, weight and other information.
A2: Make sure the protective film on the back of the watch is removed.
A3: Enable Elevated Heart Rate Measurement on APP ""FitCloudPro"".
A4: Reset the watch and recheck the data accuracy.
A5: Please allow 3% to 5% accuracy error due to different brand devices and different people. For example, the data detected by Apple Watch is much different from Garmin Watch."