RETURN AND WARRANTY

One Year Warranty

If you are dissatisfied with your purchase or received a faulty item, we will gladly accept any returns or exchanges on the condition that the item has not been customized, is unused and includes all its original packaging, instructions, and tags. Items must be received within 1 year from the initial order shipping date.

If you purchased a EIGIIS item from Amazon, Aliexpress, Chewy or one of our authorized dealers/distributors, please contact them directly for after-sales assistance based on their return policy.

What does our warranty cover? What doesn't it cover?

Dog gear including but not limited to harnesses/vests/packs and collars cannot be returned/exchanged as they may have been in contact with fur and cannot be repackaged to be sold in brand new conditions all customers find acceptable. If unreturnable gear is in good condition for use, we encourage you to gift the gear to a donation collaboration with.

Please note that a traceable order number is required for after-sales services.

The warranty covers defects in materials and workmanship of the product for the original owner. If the product ever fails usage during the warranty period due to a manufacturing or material related defect, EIGIIS will repair or replace the item at our discretion, free of charge. In the event that the item/style returned is no longer available for exchange, a product of equal value may be ordered.

This warranty does not cover damage caused by normal wear and tear, accidents, improper usage, or when colors and materials grow worn over time.

All clothing items must be returned in un-worn, un-washed conditions for them to be eligible for warranted returns and replacements.

EIGIIS shall not be liable for any incidental, reliance, or consequential damages or breach of implied warranty for this product, including any damage to person or property, whenever the law allows.

Warranty Shipping Cost

The customer is responsible for shipping charges from your location to our warehouse. If you receive a faulty item, EIGIIS will pay for a re-shipment to the customer. Please note that the customer pays for both initial order shipments and out-of-warranty replacement shipments.

RETURN/REFUND PROCESS

Please check contact us and we will be in touch within 2 business days. Please note that dispatched orders cannot be recalled and you will have to wait until the parcel has arrived to make this request.

  • REFUND: The refund will be issued via the original transaction method within 2 business days after receiving the invoice (including the shipment fee paid, if any).
  • EXCHANGE: New parcels are expected to be shipped within 2 business days after the invoice of shipment has been provided.